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Bank Fires Workers in Favor of AI Chatbot, Rehires Them After Chatbot Is Terrible at the Job
Gaming Gear

Bank Fires Workers in Favor of AI Chatbot, Rehires Them After Chatbot Is Terrible at the Job

by admin August 22, 2025


Companies all over the world are currently racing to shrink their workforces and replace them with AI. Often, it seems, this isn’t working out for the firms involved. Case in point: A bank in Australia recently did so, but then had to ask its workers to come back after it turned out that the chatbot that it had launched to replace them couldn’t cut the mustard.

Last month, the Commonwealth Bank of Australia announced that it would be laying off 45 customer service workers as it rolled out a new AI-powered ‘voice bot’ that could supposedly do their job, Bloomberg reports. The bank claimed that the chatbot reduced the bank’s call volume significantly. However, the workers’ union got involved and says it has determined that wasn’t the outcome.

Australia’s Finance Sector Union, which represents workers in the banking industry, called BS on the bank’s claims and engaged CBA in a workplace relations tribunal. Now, it appears that the bank has admitted it made a grievous mistake, telling Bloomberg that its initial assessment that the customer service reps were no longer needed “did not adequately consider all relevant business considerations and this error meant the roles were not redundant.”

“We have apologized to the employees concerned and acknowledge we should have been more thorough in our assessment of the roles required,” a bank spokesperson told the news outlet. The same spokesperson said that the fired workers were being offered several options, including continuing in their old positions. Gizmodo reached out to CBA for more information.

FSU put out a statement on Thursday, sharing details about the situation. “CBA last month announced the jobs would be made redundant due to the introduction of a new AI-powered ‘voice bot’, which they claimed had led to a reduction in call volumes. Members told us this was an outright lie and did not reflect the reality of what was happening in Direct Banking,” FSU writes. “Call volumes were in fact increasing and CBA was scrambling to manage the situation by offering staff overtime and directing Team Leaders to answer calls.”

“Getting CBA to rescind these job cuts is a massive win – but the damage has already been done for our 45 colleagues who have had to endure the stress and worry of facing redundancy, some of whom have been with the bank for decades and were suddenly confronted with the prospect of being unable to pay their bills,” the union added.

While the particulars of this whole episode aren’t readily available, it certainly seems like yet another example of a company putting the cart before the horse with AI. Ultimately, AI is still an experimental technology, and its results are hit or miss. A much-publicized MIT study recently claimed that 95 percent of AI pilot programs at companies have, so far, been failures. With numbers like that, companies would be wise to keep their headcount high for the time being.



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August 22, 2025 0 comments
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Decrypt logo
NFT Gaming

DOJ Seeks $7.7 Million Forfeiture in Crypto From North Korean Hackers Masquerading as IT Workers

by admin June 8, 2025



In brief

Here are 3 very concise bullet points:

• DOJ seized $7.74 million in crypto laundered by North Korean IT workers who used fake identities to get jobs at U.S. companies.

• Workers were paid in stablecoins, then laundered funds through various methods before sending proceeds to the North Korean government.

• Security experts say this growing threat uses AI-generated personas and deepfake technology, potentially generating hundreds of millions annually for the regime.

The U.S. Department of Justice last week filed a civil forfeiture claim for $7.74 million in crypto laundered by North Korean IT workers who fraudulently gained employment with companies in the U.S. and abroad.

The U.S. government seized the funds as part of an operation against a North Korean scheme to evade sanctions, with authorities indicting a North Korean Foreign Trade Bank representative, Sim Hyon Sop, in connection with the scheme in April 2023.

According to the DOJ, North Korean IT workers gained employment at U.S. crypto companies using fake or fraudulently obtained identities, before laundering their income through Sim for the benefit of the regime in Pyongyang.

The forfeiture complaint also details that the IT workers had been deployed in various locations around the world, including in China, Russia and Laos.

By hiding their true identities and locations, the workers were able to secure employment with blockchain firms, who generally paid them in stablecoins—USDC or Tether.

“For years, North Korea has exploited global remote IT contracting and cryptocurrency ecosystems to evade U.S. sanctions and bankroll its weapons programs,” said Sue J. Bai, the head of the DOJ’s National Security Division.

The Department of Justice also reports that the IT workers used several methods to launder their fraudulent income, including setting up exchange accounts with fictitious IDs, making multiple small transfers, converting from one token to another, buying NFTs, and mixing their funds.

Once ostensibly laundered, the funds were then sent to the North Korean government via Sim Hyon Sop and Kim Sang Man, the CEO of a company operating under North Korea’s Ministry of Defense.

The DOJ indicted Sim Hyon Sop on two separate charges in April 2023, including conspiring with North Korean workers to earn income via fraudulent employment and, secondly, conspiring with OTC crypto traders to use the fraudulently generated income to purchase goods for North Korea.

The FBI Chicago Field Office and FBI’s Virtual Assets Unit are investigating the cases related to the forfeiture complaint, which the DoJ filed with the U.S. District Court for the District of Columbia.

“The FBI’s investigation has revealed a massive campaign by North Korean IT workers to defraud U.S. businesses by obtaining employment using the stolen identities of American citizens, all so the North Korean government can evade U.S. sanctions and generate revenue for its authoritarian regime,” said Roman Rozhavsky, the Assistant Director of the FBI’s Counterintelligence Division.

While the precise extent of fraudulent North Korean IT work is not fully established, most experts agree that the problem is becoming more significant.


A growing threat in North Korea

“The threat posed by North Korean IT workers posing as legitimate remote employees is growing significantly – and fast,” explains Chainalysis Head of National Security Intelligence Andrew Fierman, speaking to Decrypt.

As evidence of just how “industrialized and sophisticated” the threat has become, Fierman cites the example of the DoJ’s December indictment of 14 North Korean nationals, who had allegedly also operated under false IDs and earned $88 million through a six-year scheme.

“While it’s difficult to pin an exact percentage of North Korea’s illicit cyber revenue to fraudulent IT work, it’s clear from government assessments and cybersecurity research that this method has evolved into a reliable stream of income for the regime – especially when paired with espionage goals and follow-on exploits,” he says.

Other security specialists concur that the threat of illicit North Korean IT employees is becoming more prevalent, with Michael Barnhart – Principal i3 Insider Investigator at DTEX Systems – telling Decrypt that their tactics are becoming more sophisticated.

“These operatives aren’t just a potential threat, they have actively embedded themselves within organizations already, with critical infrastructure and global supply chains already compromised,” he says.

Barnhart also reports that North Korean threat actors have even begun establishing “front companies posing as trusted third parties”, or embedding themselves into legitimate third parties that may not utilize the same rigorous safeguards as other, larger organizations.

Interestingly, Barnhart estimates that North Korea may be generating hundreds of millions in revenue each year from fraudulent IT work, and that any recorded figures or sums are likely to be underestimated.

“The saying of ‘you don’t know what you don’t know’ comes into play, as each day a new scheme to earn money is discovered,” he explains. “Additionally, much of the revenue is obfuscated to look like elements of cyber criminal gangs or completely legitimate seeming efforts, which muddle the overall attribution.”

And while Thursday’s forfeiture claim indicates that the U.S. Government is managing to get more of a handle on North Korea’s operations, the increasing sophistication of the latter suggests that American and international authorities may continue playing catchup for a while yet.

As Andrew Fierman says, “What’s especially concerning is how seamlessly these workers are able to blend in: leveraging generative AI for fake personas, deepfake tools for interviews, and even support systems to pass technical screenings.”

In April, Google’s Threat Intelligence Group revealed that North Korean actors had expanded beyond the U.S. to infiltrate themselves in cryptocurrency projects in the UK, Germany, Portugal and Serbia.

This included projects developing blockchain marketplaces, AI web apps and Solana smart contracts, with accomplices in the UK and U.S. helping operatives to bypass ID checks and receive payments via TransferWise and Payoneer.

Edited by Stacy Elliott.

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June 8, 2025 0 comments
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ZeniMax Workers United reaches tentative agreement with Microsoft
Esports

ZeniMax Workers United reaches tentative agreement with Microsoft

by admin June 2, 2025


ZeniMax Workers United have reached a tentative agreement with Microsoft following a two-year negotiation.

As reported by Bloomberg, the contract includes a wage increase of 13.5% to be implemented on July 1, 2025, as well as new minimum salaries.

The Communication Workers of America noted the contract will protect employees “against arbitrary dismissal and grievance procedures”, in addition to a crediting policy that acknowledges the contributions of quality assurance workers.

It also incorporates a previously announced agreement of how artificial intelligence is incorporated in the workplace.

Microsoft described the agreement as a “meaningful step forward” that “reflects a shared commitment to constructive dialogue and a common goal of fostering a positive workplace”.

“Video games have been the revenue titan of the entire entertainment industry for years, and the workers who develop these games are too often exploited for their passion and creativity,” said ZeniMax QA tester and ZWU-CWA bargaining committee member Jessee Leese.

“Organising unions, bargaining for a contract, and speaking with one collective voice has allowed workers to take back the autonomy we all deserve. Our first contract is an invitation for video game professionals everywhere to take action. We’re the ones who make these games, and we’ll be the ones to set new standards for fair treatment.”

CWA president Claude Cummings Jr. added: “Workers in the video game industry are demonstrating once again that collective power works. This agreement shows what’s possible when workers stand together and refuse to accept the status quo.

“Whether it’s having a say about the use of AI in the workplace, fighting for significant wage increases and fair crediting policies, or protecting workers from retaliation, our members have raised the bar. We’re proud to support them every step of the way.”

ZWU-CWA formed in 2023, consisting of over 300 QA employees across ZeniMax’s operations in the United States.

In May 2024, ZeniMax Studio workers were formally covered by Microsoft’s labour neutrality agreement with the CWA. As a result, Microsoft became legally bound to neutrally approach the unionisation of its staff.

Last December, 461 employees of ZeniMax Online Studios formed the ZOS United-CWA union. Nearly 250 Bethesda Game Studios developers also unionised last year.



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June 2, 2025 0 comments
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Microsoft And Video Game Workers Union Reach Tentative Agreement On Labor Contract
Game Updates

Microsoft And Video Game Workers Union Reach Tentative Agreement On Labor Contract

by admin June 1, 2025



The Communications Workers of America, the union representing QA testers at ZeniMax, announced today that it has reached a tentative agreement on a labor contract with Microsoft. If implemented, this contract will be one of the first to go into effect at one of the big AAA game publishers.

Last month, the union voted to authorize a strike in response to challenges to the contract negotiation process; this agreement would avoid a strike from being carried out. In a press release, CWA shared that the agreed contract would grant ZeniMax employees significantly increased protections and would raise pay across the board. It would also implement guidelines on the use of AI, restrict “arbitrary dismissal,” and create processes to ensure that QA testers adequately receive credit in video games that they contribute to.

QA testing has been a hotspot of unionization efforts in the games industry, some of which have been targeted with union-busting efforts. At ZeniMax, the QA testers’ union represents around 300 employees and has been fighting for several years for this contract. In response to the agreement, Jessee Leese, a QA tester and union representative at ZeniMax, stated, “Video games have been the revenue titan of the entire entertainment industry for years, and the workers who develop these games are too often exploited for their passion and creativity. Organizing unions, bargaining for a contract, and speaking with one collective voice has allowed workers to take back the autonomy we all deserve.”

In early 2023, ZeniMax employees created ZeniMax Workers United-CWA, a coalition of CWA units embedded in the company that was made possible under Microsoft’s neutrality agreement with union activism. Since then, unionization has expanded at Microsoft to include more teams; earlier in May, for instance, the Overwatch 2 team at Blizzard announced that it has fully unionized. There are now over 2,000 unionized employees at Microsoft.

This contract still needs to complete several hurdles before it can be fully implemented. Now that both parties have tentatively agreed, the union will hold a series of explanation sessions for its members to learn about its provisions. Then, in late June, CWA expects to hold a ratification vote among its members.

Disclosure: The author of this article is a member of CWA by way of a graduate student union.



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June 1, 2025 0 comments
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ZeniMax QA workers have reached a tentative contract agreement with Microsoft, paving the way for better wages and more
Game Updates

ZeniMax QA workers have reached a tentative contract agreement with Microsoft, paving the way for better wages and more

by admin May 31, 2025



Yesterday, ZeniMax Workers United-CWA, the union made up of more than 300 quality assurance workers at Microsoft via its subsidiary ZeniMax Media, reached a tentative contract agreement with Microsoft. The union was formed back in 2022, and has been bargaining with Microsoft in the intervening years since. Last month, the union was preparing to potentially strike against Microsoft, but now it seems like this may be avoided.


If fully agreed to, the contract will bring in “substantial across-the-board wage increases as well as new minimum salaries for workers”, according to a press release from the CWA. On top of that, there would be protections against arbitrary dismissal, grievance procedures, and a “crediting policy that clearly acknowledges the QA workers’ contributions to the video games they help create.” The press release notes that the agreement would also include an agreement made in 2023 in relation to how AI is used in the workplace.


To be clear, this contract isn’t set in stone just yet. Explanation meetings need to be held for members over the coming weeks, and according to the CWA a ratification vote should be completed by June 20th. If it goes through, it will be a huge win for the workers, and should set a big precedent for game workers employed at a Microsoft-owned studio.


Earlier this month, a union made up of almost 200 Overwatch devs was also formed alongside the CWA, called the Overwatch Gamemakers Guild. Microsoft have already recognised this union as well. If things continue to go well for ZeniMax Workers United-CWA, perhaps we’ll see wins at other unions further down the line. I for one have my fingers deeply tied for such results.



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May 31, 2025 0 comments
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ZeniMax QA workers win tentative union contract with Microsoft
Product Reviews

ZeniMax QA workers win tentative union contract with Microsoft

by admin May 31, 2025


After two years of negotiating, ZeniMax Workers United-CWA, the union representing quality assurance workers at ZeniMax Media, has reached a tentative union contract with Microsoft, according to the Communication Workers of America. The union originally formed in 2023 and was immediately recognized by Microsoft, which made its commitment to stay neutral towards union organizing at ZeniMax official in 2024.

The new contract will cover over 300 ZeniMax employees and includes “substantial across-the-board wage increases as well as new minimum salaries for workers,” the CWA says. The contract also includes language protecting workers from the impacts of AI and “a crediting policy that clearly acknowledges the QA workers’ contributions to the video games they help create.”

“Video games have been the revenue titan of the entire entertainment industry for years, and the workers who develop these games are too often exploited for their passion and creativity,” Jessee Leese, a QA tester and ZeniMax Workers United-CWA bargaining committee member shared in the CWA announcement. “Our first contract is an invitation for video game professionals everywhere to take action. We’re the ones who make these games, and we’ll be the ones to set new standards for fair treatment.”

The new contract is considered “tentative” until union members ratify it, but because existing contracts often act as a reference in ongoing negotiations, the agreements ZeniMax workers secured will likely serve as a standard for other unions going forward. ZeniMax QA testers aren’t the only video game union at Microsoft — QA workers at Raven Software, QA workers at Activision, workers at ZeniMax Online Studios and the development team behind Overwatch are all still in active negotiations with the company.

Outside of Microsoft, the CWA also announced the United Game Workers-CWA union at this year’s GDC, as a another option for representation. United Game Workers-CWA is a direct-join union, a labor organization that all workers in an industry can participate in without needing legal recognition from an employer. The idea is that currently employed workers, anyone who’s been laid off and freelancers can all still wield power together, even without a potential contract hanging in the balance.



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May 31, 2025 0 comments
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