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I tested SysAid and found it offers traditional ITSM features with new AI tools that boost productivity

by admin May 23, 2025

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SysAid is a complete IT Service Management (ITSM) solution. It focuses on ticket management and service delivery for mid-sized teams. Its standout feature is the new SysAid Copilot. This tool uses generative AI to automate tasks like ticket categorization, prioritization, and assignment. The software balances strong features with easy setup, letting IT teams start quickly without much configuration.

The platform excels in IT management, covering incident and problem management, asset tracking, and knowledge base functions. During testing, we liked the customizable workflows. They let us automate complex processes with little effort. The self-service portal was also helpful. It allowed end users to solve common issues independently, which reduced our ticket volume.

While SysAid offers great core features, some areas need improvement. The user interface feels outdated in sections like the admin portal and workflow management. The built-in remote control features are limited compared to specialized remote access tools, leading many users to prefer third-party integrations. Still, SysAid’s strong customer support and regular updates show their commitment to improvement.

SysAid: Plans and pricing

SysAid has three main plans: Help Desk, ITSM, and Enterprise. Each plan fits different organizational needs and IT maturity levels.

The Help Desk plan is for small teams needing basic ticketing and asset management. The ITSM plan offers advanced IT service management features for mid-sized and mature organizations. The Enterprise plan is a complete package with no limits, ideal for larger teams or those needing full customization and advanced analytics.

Exact pricing is not publicly available. It varies based on the number of agents and the number of assets to manage, like workstations, servers, and mobile devices. You have to contact SysAid directly for a custom quote that meets your needs.

All plans come with cloud and on-premises annual licenses. A free trial is available so teams can test all features before deciding. Keep in mind that a one-time onboarding fee is not included in the plan pricing.

(Image credit: SysAid)

SysAid: Features

SysAid offers a complete ITSM platform. It covers everything from ticket management to advanced IT automation and AI-driven service delivery. Our tests showed the platform balances functionality and ease of use well. Recent AI upgrades genuinely boost productivity instead of just following trends.

Ticket management

The ticket management system is at the heart of SysAid. It features flexible categorization, automated routing, and customizable SLA management. Both admins and end-users found the interface intuitive. Users can create custom fields and workflows tailored to their processes. The AI-powered ticket categorization and prioritization are especially helpful. They accurately assign incoming requests and suggest knowledge base articles, which cut down resolution times.

Asset management

SysAid’s asset management offers clear visibility into hardware and software across the organization. It uses automated discovery and inventory tracking. We were impressed by how it maps relationships between assets and services. This creates a clear view of how infrastructure supports business functions. The software license management features help identify compliance risks and optimization chances. Integration with the service desk links assets to related incidents smoothly.

Automation and workflows

SysAid lets IT teams create complex workflows without needing programming skills. This cuts down on manual work for routine tasks. The visual workflow designer is user-friendly, allowing us to set up approval processes, escalation rules, and notification systems quickly. We appreciated the ability to trigger automated actions based on certain conditions. For example, software licenses can be auto-provisioned when approved, and tickets can escalate if SLAs are at risk.

Self-service portal

The customizable self-service portal helps end-users find solutions on their own. It features an easy-to-navigate knowledge base and a streamlined service catalog. We found it easy to configure with our branding, enhancing user experience and encouraging adoption. The integration with the knowledge base is effective. The system suggests relevant articles based on user queries, often solving issues before tickets are submitted.

(Image credit: SysAid)

SysAid: Analytics

SysAid’s reporting features give IT managers a clear view of key performance metrics. Users can customize dashboards and choose from pre-built report templates. Our evaluation showed that standard reports included vital metrics like ticket volume, resolution times, and SLA compliance. These reports offer solid insights into service desk performance. The option to schedule automated report delivery helps keep management updated without manual work.

While basic reporting meets needs, advanced analytics feel limited compared to dedicated BI tools. Although dashboard customization exists, it lacks some flexibility in visualization types and data manipulation that power users want.

Organizations needing detailed data analysis may have to export data to other tools. However, SysAid’s recent updates indicate that enhancements in analytics are planned for the future.

(Image credit: SysAid)

SysAid: Ease of use

SysAid has a user-friendly interface that’s easy to adopt. The ticket management system helps with categorization, routing, and customization. The self-service portal is also very accessible. End-users can find solutions on their own, through a simple knowledge base and detailed service catalog. This really cuts down on ticket volume.

However, some parts of the interface, especially in the admin portal and workflow management, seem outdated and need updating.

Overall, the platform balances functionality and ease of use well. IT teams can start operations quickly without needing a lot of configuration. During our testing, we liked the visual workflow designer. It was very intuitive and let us set up approval processes, escalation rules, and notifications quickly.

Yet while the main features are easy to use, some user reviews mention bugs. These include things like login errors and situations where ticket creation freezes when switching tabs.

(Image credit: SysAid)

SysAid: Support

SysAid’s customer support is one of its best features. It offers several channels, including a helpful helpdesk, biweekly customer care chats, and thorough documentation. We found the support team to be very responsive and knowledgeable. They quickly addressed our questions and escalated complex issues to higher support tiers when needed.

The company also implements user feedback during product development. Many new features come from customer suggestions in the Feature Request Forum within the SysAid Community.

(Image credit: SysAid)

SysAid: Security

SysAid uses strong security measures throughout its platform. It meets strict international standards with ISO and SOC2 Type 2 certifications. Their data centers are also SOC2 and ISO 27001 compliant. The platform protects data with AES-256 encryption for data at rest. It uses secure network protocols with SSL/TLS encryption for data in transit. Advanced authentication options include password complexity rules, multi-factor authentication, and single sign-on with SAML 2.0.

For the AI-powered Copilot feature, SysAid takes extra security steps. They use Microsoft Azure OpenAI Services instead of consumer ChatGPT. This keeps all AI-related data in the customer’s SysAid database. They also use advanced PII removal tools to safeguard sensitive information.

SysAid: The Competition

The ITSM market has many strong alternatives to SysAid. ServiceNow, Jira Service Management, and Freshservice are the top competitors.

ServiceNow is an enterprise-grade solution with strong governance and compliance features. It suits highly regulated industries, but its complexity and higher cost may not fit smaller organizations.

Freshservice attracts those wanting automation and a customizable platform. However, some users find its reporting and analytics less effective compared to others.

Other notable options include ManageEngine ServiceDesk Plus, SolarWinds Service Desk, TOPdesk, and BMC Helix ITSM. Each has its own strengths and weaknesses. SysAid provides a comprehensive ITSM solution at a competitive price. However, Jira Service Management may offer better integration with development tools. Freshservice is often praised for its modern interface and ease of use.

Ultimately, the choice depends on specific needs. Factors like scalability, integration capabilities, and pricing will play crucial roles in decision-making.

SysAid: Final Verdict

SysAid offers a complete ITSM solution that balances functionality, usability, and value. It excels in ticket management, asset tracking, and AI features that boost IT productivity.

We think the platform is ideal for mid-sized organizations. It helps improve IT service delivery without adding complexity. Plus, it has flexible deployment options and pricing that grow with the organization.

Still, some interface elements could use a refresh, and features like remote control have limits compared to dedicated tools. However, SysAid stands out with its excellent customer support, regular updates, and willingness to adapt based on user feedback.

We compiled a list of the best software asset management (SAM) tools.

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May 23, 2025 0 comments

Crypto Trends

BlockTrust IRA Brings Quant Trading Tools to Crypto Retirement Accounts

by admin May 22, 2025

As spot bitcoin

exchange-traded funds continue to grow and Wall Street wades deeper into crypto, more and more people are able to gain exposure to digital assets through their individual retirement accounts (IRAs).

IRAs offer tax advantages and a range of investment options, including stocks, real estate, commodities and, increasingly, cryptocurrencies. But when it comes to crypto, there’s usually only one investment strategy available: to buy and hold.

It’s a strategy that might work well for assets like the S&P 500, which have long track records of steadily appreciating over longer time frames, but bitcoin is still an extremely volatile asset and other coins even more so.

The idea behind BlockTrust IRA, then, is simple: to manage the crypto positions of its customers in order to take advantage of that volatility and maximize their returns.

“We’re the only company that has an AI tool meshed with traders that put people automatically in cash [when need be]. Then we wait for the right signals, and we buy back in,” Jonathan Rose, the firm’s CEO, told CoinDesk in an interview.

“Where people are scared of volatility and scared of risk, we actually want the volatility and the risk associated with that, because that’s how we actually make our clients money,” Rose said. “We are right a lot more than we are wrong, and that’s how we’re able to beat the benchmark.”

BlockTrust’s secret sauce? Animus Technologies, a fund that provides intelligent asset management solutions for crypto. Animus has servers around the world and quantifies humongous amounts of data — to the point that a European government body has reached out to inquire what exactly they’re quantifying data for, according to Rose.

Animus typically only shares its signals with high net-worth individuals and fund clients, Rose said. In other words, crypto retail participants may now benefit, through their BlockTrust accounts, from the kind of trading mechanisms that previously were only available to quant funds.

The sophisticated strategies are currently only available for bitcoin

and ether , but BlockTrust offers exposure to 60 different cryptocurrencies, Rose said. Users of the platform can invest as little as $1,000 for non-managed accounts, or $25,000 if they want a managed account — and trading fees can go as low as 0.4% for the former and 0.14% for the latter.

BlockTrust IRA went live officially in February. In March, the firm had accrued $10 million in assets, and Rose expects it to bring in roughly $100 million before the end of the year.

The company’s early success may also be due to the fact that it’s not just open to U.S. residents, but to people all around the world, as long as they can pass its Know-Your-Customer (KYC) checks. Americans do have the added advantage of being able to use their tax-deferred retirement savings to gain exposure.

Crypto markets are ever changing, and trading strategies that function perfectly for a long time may suddenly become outdated due to shifts in the economic environment or crypto-intrinsic changes — potentially threatening to render Animus’ approach obsolete someday. But Rose isn’t concerned.

“When [the people at] Animus Technologies go to these hedge fund conferences and speak, they always come back with a big grin on their faces, because they’re like, ‘We are so light-years ahead of anyone remotely doing what we’re doing,’” Rose said. “It’s going to take like four to six years for people to even kind of catch up to us.”

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May 22, 2025 0 comments

Product Reviews

I tested Zluri and found it delivers complete SaaS management, with excellent discovery tools, security, and cost-saving features

by admin May 22, 2025

Why you can trust TechRadar

We spend hours testing every product or service we review, so you can be sure you’re buying the best. Find out more about how we test.

Zluri provides a comprehensive software asset management platform that helps IT teams see and control their SaaS applications from start to finish. We found it great for discovering apps across the organization, even the most elusive shadow IT. During our tests, Zluri’s easy-to-use dashboard helped us track usage, manage licenses, and optimize spending on a range of business software.

The platform’s main strength is its discovery engine. It uses 9 different methods to ensure 100% SaaS discoverability. We were impressed by how quickly Zluri connected with existing systems like SSO, financial tools, and browser extensions. The automated workflows for onboarding and offboarding employees can save your IT team a lot of time. It automatically manages access based on employee status changes, too.

Cost optimization is another area where Zluri excels. It helps you spot underused subscriptions and duplicate apps. We liked the renewal monitoring feature, which tracks end dates and sends reminders. This prevents missed renewals and opens up chances for negotiation. AI-powered license forecasting helps with budgeting, allowing your team to make informed decisions about software.

Zluri: Plans and pricing

Zluri has a flexible pricing model based on employee count. Plans start at about $4-8 per user each month for their core SaaS management platform. The pricing includes Standard, Professional, and Enterprise options. Higher tiers come with extra features like advanced automation, custom integrations, and dedicated support.

In our testing, the Professional plan stood out for mid-sized organizations. It strikes a good balance of features and value. This plan gives access to key tools such as application discovery, license management, and basic workflow automation.

Zluri also offers a free trial. This lets organizations test the platform before subscribing. We liked the clear pricing model — there were no hidden fees or surprises during our evaluation. For larger enterprises, Zluri offers custom pricing. This can be tailored to include specific modules or integration options based on needs.

(Image credit: Zluri)

Zluri: Features

Zluri’s complete SaaS management platform has many strong features. During testing, we found it great for spotting shadow IT and improving workflows for IT admins. Here are the key features that stood out during our evaluation:

Application discovery and management

Zluri’s discovery engine was very effective at finding SaaS apps used in our testing, even those not approved by IT. We were impressed by how the platform connected with our financial systems, SSO providers, and browser agents to build a complete app inventory. The central dashboard simplified categorizing apps, tracking usage metrics, and spotting security risks. This gave us clear visibility into the whole SaaS landscape.

Automated workflows

The workflow automation features reduce admin work by simplifying onboarding, offboarding, and access management. The pre-built workflows were easy to customize, allowing us to automate license assignments and access revocations.

Another great thing is that the platform integrates with HR software systems, so employee status changes automatically trigger updates to software access. This reduces security risks and keeps you compliant with internal policies.

License optimization

Zluri’s license management features uncovered major cost-saving opportunities in our sample portfolio. The platform’s analytics showed us underused licenses, duplicate subscriptions, and chances to consolidate or downgrade. We especially liked the renewal calendar, which gave alerts for upcoming renewals. This could help the procurement team negotiate better and avoid unwanted auto-renewals.

Compliance safeguards

The security and compliance features give lots of useful insights into vulnerabilities in a software ecosystem. We found the risk assessment dashboard particularly helpful for spotting applications with poor security practices or compliance issues. The access certification workflows make it easy to review user permissions, so that regulatory requirements can be met even with less administrative work.

(Image credit: Zluri)

Zluri: Analytics

Zluri’s analytics offer deep insights via data visualization into SaaS usage, spending, and security. The easy-to-use dashboards provide both broad overviews and detailed views. This helps IT admins spot trends, anomalies, and chances for optimization quickly. We found the spend analytics especially useful. They clearly visualized costs by department, application category, and time period. This helped us find ways to combine redundant tools and renegotiate contracts.

User-level analytics give clear insights into application adoption and engagement across the organization. We were able to track inactive users, find power users, and monitor license usage. This data could help you make smart choices about resource allocation. The customizable reports also generate specific insights for different stakeholders, making it easier to get to the issues you care about.

(Image credit: Zluri)

Zluri: Ease of use

Zluri’s user interface balances strong functionality with an easy-to-use design. This makes it friendly for teams new to SaaS management. The dashboard is clean and organized, showing key metrics at a glance. You can navigate it easily to get detailed views for specific applications, departments, or users. During testing, we were able to master the interface quickly, after only a brief orientation. Contextual help features also offer useful guidance for complex tasks.

The platform’s workflow automation cuts down the learning curve even more by simplifying common tasks that usually need several steps. We liked the smart design of the application discovery process, which can integrate with various data sources without coding. Some of the advanced features, like custom integrations and complex workflows, need technical skills however. Still, Zluri offers templates and wizards to make these features easier to access.

(Image credit: Zluri)

Zluri: Support

Zluri provides different support options based on pricing plans. All customers can access email support, knowledge base resources, and regular webinars. In our evaluation, we found the support team to be both responsive and knowledgeable. They usually reply to inquiries within a few hours and offer clear, actionable solutions. The platform’s implementation specialists are especially helpful during setup. They give personalized guidance for integrating with your systems and customizing workflows to meet your needs.

(Image credit: Zluri)

Zluri: Security

Zluri shows a strong commitment to security. It has SOC 2 Type II certification, regular penetration testing, and robust data encryption for data both in transit and at rest. The platform’s handling of user permissions is also pretty robust. It offers granular role-based access controls, letting organizations define what team members can see and change in the system based on their jobs.

Zluri’s clear security documentation was another highlight during our research. But it doesn’t just commit to these security standards for its own platform. Zluri can proactively spot security risks in your existing SaaS ecosystem. This includes applications without proper security certifications or those storing sensitive data.

Zluri: The Competition

Zluri has many competitors, including BetterCloud, Torii, and Productiv. Each has its strengths and focus areas.

BetterCloud excels in workflow automation and has been around longer. However, Zluri’s discovery engine is better at spotting shadow IT. Its interface is also more user-friendly for daily tasks.

Torii offers similar core features, focusing on automated workflows and a sleek interface. Still, Zluri stands out with stronger financial optimization and vendor management.

Productiv is all about application engagement analytics and benchmarking. This appeals to organizations that value adoption metrics and ROI analysis. For enterprises using ServiceNow, Productiv’s SaaS Operations Management module provides integration benefits. However, it lacks the same depth and specialization as Zluri.

While each competitor has unique strengths, Zluri provides the best mix of discovery, cost optimization, workflow automation, and ease of use.

Zluri: Final Verdict

Zluri delivers on its promise of great SaaS management. It offers strong discovery features, an easy-to-use interface, and useful cost optimization tools.

During our evaluation, we found the platform excels at finding shadow IT, improving workflows, and giving insights to optimize software spending.

The initial setup does take time and resources. Some advanced features can be harder to learn. Still, Zluri’s ongoing improvements and helpful support team make it a strong option for organizations with a complex tech stack.

We’ve listed the best IT documentation tool.

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May 22, 2025 0 comments