Costco has quietly stopped selling Xbox consoles in the US and UK, in both its online and physical stores.
As originally reported by TheGamer earlier this week, Resetera user kubev noticed that Costco’s online store in the US had removed Xbox products, with searches for Xbox now resulting in a “We’re sorry. We were not able to find a match” error.
Likewise, last month, a Reddit user noticed that the wholesaler’s online US site no longer showed Xbox products.
GamesIndustry.biz has confirmed this. On the US Costco site, the previous landing page for Xbox consoles now shows: “We’re sorry. We were not able to find a match” error.
In addition, the site’s video games page no longer has an Xbox category, but still has categories for PlayStation and Nintendo, with consoles and games for both products on sale.
Using Wayback Machine, GamesIndustry.biz found that Costco had an Xbox category in May 2025.
Similarly, the UK online Costco store’s Gaming PCs & Consoles section no longer shows Xbox consoles for sale, but still has PS5 and Nintendo Switch 2s on offer. When searching for “Xbox,” the only result is a Thrustmaster racing wheel.
Using Wayback Machine, we found that on June 11, 2025, Costco’s UK website listed the Xbox Series X for sale under its consoles section (as a members-only item). However, on August 6, 2025, it was no longer listed.
On September 24, 2025, GamesIndustry.biz visited a Costco physical store in the UK to see if Xbox consoles were on sale, but found the store only had PlayStation and Nintendo products. A PC World in the same area, however, had Xbox Series X and Xbox Series S consoles on sale.
On the same day, we also called the customer service department of a separate UK store, enquiring about purchasing an Xbox Series X, and were told, “We don’t actually have the Xbox anymore.”
No Xbox consoles were available at the Costco store we visited
Costco hasn’t acknowledged or confirmed the removal of Xbox products from its UK or US stores, but GamesIndustry.biz has contacted the company for comment.
In October 2024, GamesIndustry.biz‘s Christopher Dring analysed European market data to reveal how downloads have increased for new games.
His report found that, for the first 40 weeks of 2024, just 19% of new Xbox Series X and S games were sold via retail stores. In the same period in 2023, 26% of Xbox game sales were physical.
By contrast, for the first 40 weeks of 2024, 32% of new PS5 games were sold via physical retail, dropping from 41% in 2023.
On May 1, 2025, Microsoft raised the price of the Xbox Series X in the US by $100, citing “market conditions and the rising cost of development” as the reason for the price hike.
The company then announced another price hike earlier this week, “due to changes in the macroeconomic environment.”
“Console price increases are not tariff issues, they are profit issues,” said former Blizzard president Mike Ybarra, in response to the increases.
However, Microsoft hasn’t explicitly said these price increases were due to president Donald Trump’s tariffs, which threaten the highest tariffs on Asian markets, such as China, where Xbox consoles are primarily manufactured.
GamesIndustry.biz has contacted Costco for comment on this story.
