WizKids is offering refunds for its Baldur’s Gate 3 miniature set after fans criticized the quality of the pre-painted figurines. The $50 D&D Icons of the Realms: Baldur’s Gate 3 set, which includes the six origin characters as well as Withers, drew backlash over its paint jobs, which lack detail and precision according to photos posted by customers.
WizKids acknowledged the situation in a statement, saying it “seeks to create products that enhance and add to the enjoyment of game play,” but that “unfortunately, we missed the mark on this goal.” To remedy the situation, customers who bought the set directly from WizKids can request a refund through the company’s customer service email. Those who purchased the set from a local retailer can seek a refund at that point of sale. There is also a product replacement option available through WizKids’ website for anyone who wishes to roll the dice again with WizKids.
Images of the melty-faced miniatures have been circulating online recently since they were sent out. A senior cinematic artist for Larian Studios who worked on Baldur’s Gate 3 took to X to share the disappointing distortion from expectations to reality. For some, the melty pre-painted faces were not the biggest cause for concern, because the miniature set they received didn’t even have a head for Shadowheart!
The set’s quality issues are surely disappointing for Baldur’s Gate 3 fans who were hoping for collectible-quality figures of the game’s beloved cast. Although seven pre-painted figures for $50 is not that expensive in the hobby, even those with modest expectations have been surprised by how poorly they turned out. For others, though, these flawed minis might end up as collectibles in their own right. Misprints and errors have occasionally gained value over time in other collectible hobbies, and with refunds and replacements already underway, the original run of these figures could ironically become a desired oddity for collectors.