Author

admin

Romancing SaGa 2 Remake Drops To $30 Alongside Other Square Enix Game Deals

by admin May 23, 2025

Fans of Japanese role-playing games who haven’t picked up the Romancing SaGa 2 remake should check out the current deal at Amazon and Best Buy before it’s gone. Romancing SaGa 2: Revenge of the Seven is up for grabs for $30 (was $50) for Nintendo Switch and PS5. Amazon is sold out of the PS5 version, but Best Buy has copies for both platforms in stock.

The impressive remake of the Super Famicom JRPG released last October. In a year filled with great JRPGs, Romancing SaGa 2 flew a bit under the radar, but Square Enix’s lovingly crafted turn-based RPG is a unique experience is well-worth your time.

Romancing SaGa 2 Remake Deals — $30 ($50)

$30 (was $50)

Romancing SaGa 2 is a ground-up remake of the 1993 Super Famicom classic. An HD port of the original was also released in 2017, but this new remake updates the experience to full 3D graphics and overhauls the turn-based battle system to match the new “timeline” system featured in recent titles like SaGa Emerald Beyond. There are also a few quality of life updates to make the game more approachable for new players, including multiple difficulty options.

$30 (was $50)

The remake doesn’t look as nice on Nintendo Switch when compared to the PS5 edition, but you do get the added convenience of portability. It’s not the only way to play it on a portable device, though. Romancing SaGa 2 is also Steam Deck-verified. You can save 15% on a Steam key with promo code MAY15 at Green Man Gaming.

Romancing SaGa 2 sees players take the role of various members of a royal family as they fight to maintain their empire, and stave off world-ending threats. There’s also an entire castle building mechanics where you construct and manage fortresses around your kingdom. Like other games in the series, where you go, who you talk to, and which side quests you complete can have drastic changes on how the story unfolds. It’s a surprisingly open-ended experience, even by modern standards, and this new remake is the perfect opportunity to give it a go, or revisit it and try for an entirely different story path.

$45

SaGa fans can also preorder the upcoming physical edition of Romancing SaGa: Minstrel Song Remastered International for PS5 and Nintendo Switch. This superb remaster originally released in 2022 on PlayStation, Nintendo Switch, PC, and mobile.

Like Romancing SaGa 2, the boxed version of Minstrel Song Remastered is only available on PS5 and Nintendo Switch. Square Enix hasn’t revealed an official launch date yet, but it’s expected to release this year.

Preorders for the Nintendo Switch and PS5 physical editions are available for $45 at Amazon, Walmart, and Best Buy.

More JRPG Deals at Amazon

If you’re looking for more deals on role-playing games, major retailers are offering nice discounts on a variety of other hits and recent releases. Multiple other notable Square Enix releases are on sale, including Final Fantasy I-VI Collection Anniversary Edition for $25 off, and the reprint of Final Fantasy 7 Remake Intergrade for PS5 is available for $40. Dragon Quest 3 HD-2D Remake is discounted to $40 on multiple consoles. You can also save on the recently released Suikoden I & II HD Remaster for the first time on Switch, PS5, and Xbox Series X.

PlayStation Game Deals

Nintendo Switch Game Deals

Xbox Game Deals

The SaGa Franchise

Square Enix has been slowly revitalizing the SaGa series over the past few years with remasters, remakes, and brand-new entries in the series, including SaGa Emerald Beyond, the latest new entry in the series. Steam keys for SaGa Emerald Beyond and a bunch of other games in the series are available at Green Man Gaming. With promo code MAY15, you can save 15% on any of the games listed below.

Save 15% with promo code MAY15

While the series started as a Final Fantasy spin-off called Final Fantasy Legend, the SaGa series quickly evolved into its own unique franchise. Unlike many other JRPGs of the 90s, the SaGa games are notable for offering non-linear storylines and complex character building systems that were more akin to 90s computer RPGs.

Source link

May 23, 2025 0 comments

Product Reviews

X is experiencing a data center outage

by admin May 23, 2025

If you had trouble using X today, you’re not alone. DownDetector reports that over 5,000 people have reported issues accessing the social media platform as of 4PM ET. X’s official Engineering account claims the issue is due to a data center outage.

“X is aware some of our users are experiencing performance issues on the platform today,” X’s Engineering account writes. “We are experiencing a data center outage and the team is actively working to remediate the issue.” The platform last experienced a major outage in March 2025. At the time, X CEO Elon Musk blamed the outage on a “massive cyberattack.” Security researchers who looked into the issue later said it was poor security on X’s part that left the company’s servers vulnerable to attack.

X is aware some of our users are experiencing performance issues on the platform today. We are experiencing a data center outage and the team is actively working to remediate the issue.

— Engineering (@XEng) May 22, 2025

Update, May 22, 6:30PM ET: Users are still reporting problems accessing X, though at a lesser rate than its peak of 3:40PM ET. The X Engineering report has not posted an update since its original tweet.

Update, May 22, 9:35PM ET: X is still experiencing site-wide outage. Wired has reported that a fire broke out at a data center leased by Elon Musk in Hillsboro, Oregon. It’s not quite clear if that has anything to do with the current outage.

Source link

May 23, 2025 0 comments

Game Reviews

Blue Prince’s Game Breaking PS5 Save Bug Finally Gets Fixed

by admin May 23, 2025

Blue Prince is the second highest-reviewed game of 2025 and now players on PlayStation 5 can finally plumb the depths of its deepest secrets without worrying about a gnarly game-breaking bug corrupting their save files. After weeks of tragically ensnaring some of the puzzle adventure’s biggest fans, a new patch fixes the issue alongside implementing a nerf for an infinite item exploit.

Civilization VII’s Latest Update Finally Feels Like The Game Fans Were Promised

“This issue was caused by a duplication of save data causing new save information to time out and not be saved,” the game’s developer, Tonda Ros, posted on Steam. “This problem has now been addressed and players should have no issues progressing and saving the game past the point where the bug was initially encountered.”

Blue Prince is about exploring a mansion where, at the start of each new day, you choose which room comes next from a growing deck of cards as you seek to discover a missing 46th room. Solving puzzles and uncovering clues in this roguelite structure eventually gives way to some big mysteries and lots of backstory, with some players spending over a hundred hours navigating the deepest layers of its esoteric labyrinth.

But on PS5, some of those players were hitting a save bug long before their time in the mansion felt complete. The Blue Prince subreddit is littered with horror stories of people who fell down the rabbit hole only to see all of their progress erased. Most players were hit somewhere between day 90 and 150.

“I play this wonder of a game on PS5, and after 117 days, I had the horror of discovering my save is locked on day 117, I keep playing for hours and saving but when I leave the game, I am back to that day 117,” one wrote. “I have finally reached the true ps5 endgame,” wrote another. “Save file bug.”

The good news is that those save files should now work, assuming players didn’t restart or delete them. “We have worked tirelessly with Sony to avoid any save files being lost once the game patches,” Ros wrote. “However, content that was not saved during the Rollback Issue has unfortunately been lost. Players should be able to return to Mount Holly at the point where they encountered the bug.”

It’s still a major bummer for everyone who was affected, especially since Blue Prince is not the best game for returning to weeks later after you’ve entered a completely different headspace. Today’s patch makes a fair number of other changes as well, most of which are redacted for spoiler reasons.

Two things players have also noticed, however, are fixes to the Guest Bedroom exploit which players could use to load up on items, and to the Nurse Station buff players were manipulating to gain extra steps. It turns out even Blue Prince isn’t immune to busted builds getting nerfed.

Source link

May 23, 2025 0 comments

NFT Gaming

FIFA taps Avalanche to launch dedicated blockchain for NFT platform

by admin May 23, 2025

The Federation Internationale de Football Association (FIFA) has selected Avalanche to power its dedicated blockchain network for non-fungible tokens and digital fan engagement, the organization announced on May 22.

FIFA’s layer-1 (L1) blockchain will be powered by the Avalanche network’s scalability-focused infrastructure for the association’s five billion fans worldwide.

The move comes nearly a month after FIFA announced its initial plans to launch a new network for its blockchain-based collectibles. AvaCloud’s Ethereum Virtual Machine (EVM) compatibility will enable smoother integration with decentralized wallets and applications.

Related: Bitcoin hits new all-time high of $109K as trade war tensions ease

The move will enable FIFA to deliver “unique digital collectibles and immersive fan experiences, powered by the speed, scalability, and EVM compatibility,” according to Francesco Abbate, CEO of Modex and FIFA Collect.

“The decision was based on a rigorous analysis of key factors including performance, security, transaction fees, customizability, and scalability,” Abbate stated in a May 22 announcement shared with Cointelegraph.

Related: Bitcoin volatility lowest in 563 days, Hayes predicts $1M BTC by 2028

FIFA Collect begins migration to Avalanche

As part of the rollout, FIFA will migrate its NFT marketplace and NFT collection, FIFA Collect, to the new Avalanche-powered FIFA Blockchain.

FIFA added that “future plans and business cases are planned but not yet publicly disclosed.”

Following the migration, external Algorand-based wallets such as Pera and Defly will no longer be supported. Instead, users will be able to connect to FIFA Collect via MetaMask or other EVM wallets that support WalletConnect.

FIFA launched its NFT collection ahead of the 2023 Club World Cup in Saudi Arabia in collaboration with blockchain firm Modex.

Source: EntertheMythos

In November 2024, FIFA partnered with blockchain gaming studio Mythical Games to launch FIFA Rivals, a free-to-play soccer game for iOS and Android.

Magazine: Bitcoin $100K hopes on ice, SBF’s mysterious prison move: Hodler’s Digest, April 20 – 26

Source link

May 23, 2025 0 comments

Crypto Trends

Michigan lawmakers file 4 crypto bills on retiree funds, CBDCs, mining

by admin May 23, 2025

Michigan lawmakers have introduced four crypto-related bills covering crypto mining, central bank digital currencies (CBDCs) and crypto in state retirement funds.

Republican state Representative Bill Schuette introduced House Bill 4510 on May 21, which would amend Michigan’s Public Employee Retirement System Investment Act to allow the state treasurer, currently Rachael Eubanks, to invest in cryptocurrencies that have averaged a market cap above $250 million over the last calendar year.

Bitcoin (BTC) and Ether (ETH) are the only cryptocurrencies that currently meet that threshold. The bill adds that any cryptocurrencies must be held in the form of an exchange-traded product issued by a registered investment company.

A similar bill was introduced in February, permitting the state treasurer to allocate up to 10% of Michigan’s Budget Stabilization Fund into crypto.

Republican Representative Bryan Posthumus led the introduction of the second bipartisan crypto bill on May 21, HB 4511, which would prohibit Michigan from banning crypto or imposing licensing requirements on crypto holders. It would also prohibit state officials from advocating or supporting a proposed CBDC from the federal government.

The bill defines advocating or supporting a CBDC to involve issuing a memorandum or official statement endorsing a CBDC proposal related to its testing, adoption or implementation.

Source: Bitcoin Laws

Michigan to consider two crypto mining bills

HB 4512, the third crypto bill introduced by a bipartisan group led by Democratic Representative Mike McFall, would create a Bitcoin mining program allowing operators to set up at abandoned oil and gas sites.

A supervisor would be assigned to determine how much oil or gas could reasonably be expected to be produced from the site, who the last operator of the site was and how long it has been left unused.

Related: US Senate moves forward with GENIUS stablecoin bill

Those seeking to participate in the program would need to submit legal documents outlining their organizational structure, demonstrate their ability to operate as a Bitcoin mining entity and provide estimates of the breakeven price for a profitable venture.

The fourth bill, HB 4513 — also filed by a McFall-led bipartisan group — would amend Michigan’s income tax laws to include income obtained from the proposed Bitcoin mining program.

Magazine: Crypto wanted to overthrow banks, now it’s becoming them in stablecoin fight

Source link

May 23, 2025 0 comments

Gaming Gear

Enterprise Communication Evolution: Avaya’s Infinity Platform Bridges the Gap Between What’s Needed Today and Expected Tomorrow

by admin May 23, 2025

Enterprises find themselves at a pivotal moment in communication technology, facing a difficult decision: embrace modern technology or protect their investments in existing systems. This has created a divide between all-new cloud solutions and approaches that work with the infrastructure organizations already have in place. Avaya’s new Infinity platform solves this dilemma by offering a way to do both.

Bridging Technological Divides

The enterprise communication technology landscape has fragmented into distinct camps. On one side stand cloud-native solutions promising flexibility and innovation but requiring complete system replacement. On the other hand, traditional vendors offer incremental improvements to on-premise systems without fundamentally reimagining their architecture.

Our approach with Avaya Infinity platform targets the substantial middle ground with a hybrid solution for enterprises seeking modernization without abandoning functional infrastructure investments. This hybrid model acknowledges a fundamental reality: most large organizations operate complex technology ecosystems built over decades, making complete replacements impractical regardless of the benefits.

Differentiated Architecture

What differentiates Avaya Infinity platform is its architectural approach. It’s a secure platform that ensures compliance, deployment flexibility, and top-tier performance — a single code base across on-prem, cloud, and hybrid environments. Rather than forcing customers into two distinct choices, Avaya Infinity platform offers:

Modern, Secure, Ready-to-Use Architecture: The unified platform with a single code base delivers the flexibility, security, and control that large enterprises expect. This approach ensures data privacy, regulatory compliance, and unmatched scalability. The modular design enables organizations to activate specific capabilities without implementing the entire platform—essential for phased adoption strategies.
Layered, Intelligent Orchestration: AI capabilities function as an enhancement layer across both cloud and on-premises components, end-to-end, allowing intelligence to flow throughout the platform regardless of where components physically reside. It unifies AI, native applications, and disparate systems, whether they’re from Avaya, our partners, or enterprises’ existing own infrastructures. This empowers enterprises with a seamless, single-source approach to business agility and desired outcomes.
Data-Driven Customization: Enterprises can customize experiences for their customers, contact center agents, and employees by leveraging rich data insights. With intelligent engagement tools, this platform enables hyper personalization at every touchpoint, driving satisfaction and loyalty.

This architecture addresses the realities enterprises face in the contact center. The vast majority of organizations simply cannot afford operational disruption during technological transformation, yet they’re also unable to ignore competitive pressure to implement AI-powered experiences.

The Strategic Benefits

Avaya Infinity platform offers a hybrid solution that enables organizations to:

Extend the value of existing investments while incrementally introducing new capabilities
Deploy AI capabilities selectively based on specific business needs and readiness
Scale cloud adoption at a pace aligned with organizational change capacity
Maintain operational stability throughout transformation processes

For those managing customer experience strategies, this approach transforms the contact center into a connection center ─ connecting channels (voice and digital), connecting insights (data and behavior), connecting technologies (unifying AI, applications and disparate systems), and connecting workflows (delivering hyper personalized experiences). When customer interactions generate not just service outcomes but actionable intelligence, every conversation becomes a source of competitive advantage.

Balancing Innovation and Stability

The enterprise technology landscape has historically swung between innovation cycles and stability periods. Today’s environment is unique in demanding both simultaneously—rapid innovation in customer experience alongside operational stability in core systems.

Avaya Infinity platform embraces this hybrid reality offer a compelling vision: transformation without operational upheaval. Its architecture is enabled by existing investments while enabling future capabilities, indicating that for most enterprises, technology evolution occurs on a continuum rather than through discrete revolutions.

The Path Forward

Avaya Infinity platform supports sustainable transformation strategies using on-premise investments while systematically introducing AI-powered innovations. It delivers what enterprises need today and expect tomorrow.

Watch this video to learn more about Avaya Infinity platform and contact an Avaya expert to request a demo here.

TechRadar Pro created this content as part of a paid partnership with Avaya. The contents of this article are entirely independent and solely reflect the editorial opinion of TechRadar Pro.

Source link

May 23, 2025 0 comments

Esports

Warhammer 40,000: Space Marine – Master Crafted Edition announced by Sega

by admin May 23, 2025

Warhammer 40,000: Space Marine 2 is a revelation, an incredible adventure we loved in our review. The first game has not aged as gracefully, and while it’s a fun jaunt, shows it’s edges. Sega has sandpaper for them – the Warhammer 40,000: Space Marine – Master Crafted Edition. Soon, you’ll be able to fight with your brothers in the original with a bunch of enhancements. All of the details are below.

LONDON – MAY 22, 2025: SEGA has announced Warhammer 40,000: Space Marine – Master Crafted Edition, the definitive edition of Captain Titus and the Ultramarines’ fight against the Ork Hordes.Updated for a new generation by SneakyBox with 4K resolution, modernised controls, an interface overhaul, improved character models and remastered audio, the Master Crafted Edition brings the fight, the gore and the glory closer, louder and with greater impact than ever before. Experience this landmark third-person shooter set within the grim darkness and ceaseless conflict of the Warhammer 40,000 universe like never before.Enter the fray, protect the Imperial Forge world Graia and experience the events that cemented Captain Titus’ place in the history of the Ultramarines. For the Emperor.“Warhammer 40,000: Space Marine – Master Crafted Edition isn’t just a technical upgrade – it’s a thoughtful restoration,” said Producer Vaidas Mikelskas from SneakyBox.“We aimed to preserve the spirit of the original while modernizing the experience for today’s players.“This is more than just Master Crafted Edition, it’s a respectful dialogue between past and present, preserving what made the original special while making it shine for a new generation of players.”GAMEPLAY FEATURESStorm Into Battle: Experience 40,000 years of combat, evolved. Step fearlessly into the heart of combat as Captain Titus, an unstoppable Space Marine. Titus will not hide and does not cower, as he purges all that stands.Unleash A Devastating Arsenal: Deal death from a distance with high-caliber ranged weapons and stand toe-to-toe with the enemy with the brutal chainsword, all the while protected by your Ceramite armor.Define Your Class: In Multiplayer mode unlock and upgrade weapons, armor and abilities to further empower combat options and personalise your Space Marine to match your preferred playstyle. Experiment and explore all of the options provided by the Imperium.Updated Ork Identity: The Ork horde’s identity is fully aligned with the latest Warhammer 40,000 lore, benefitting from new character models and over 100 new voice lines. Modernised UI and Control Scheme: Take the fight to Ork horde with reworked and improved UI and control options, updated for a new generation of players. Take The Fight Online: Form a squad or warband to face off in 8 vs 8 online matches. Earn experience and unlock new weapons and armor to customize the Devastator, Assault, and Tactical Marine classes.TECHNICAL ENHANCEMENTSA selection of meaningful and respectful technical upgrades grace Warhammer 40,000: Space Marine – Master Crafted Edition.4K Resolution: Available on PC and Xbox XGreatly Improved Textures: For enhanced environmental depth and fidelityGraphics Engine Overhaul: Rewritten for the modernisation of 3D models and visual effectsNew User Interface: Original Flash-based UI replaced with a more modern, user-friendly for improved player experienceRemastered Audio: Features additional enemy voice-over lines and improved support for modern audio systems32-bit to 64-bit System Upgrade: Providing improved and more stable gameplayWarhammer 40,000: Space Marine – Master Crafted Edition will be available at $39.99 on PC, Xbox Game Pass and Xbox Series X/S on June 10, 2025.As well as the base game the release will also contain all previously released DLC. For more information, be sure to stay tuned to SEGA’s official website at https:/www.sega.com/, and the official social channels on X, Facebook, Instagram, and YouTube.

Stay tuned to GamingTrend for more Warhammer 40,000: Space Marine – Master Crafted Edition news and info!

Share this article

The link has been copied!

Affiliate Links

Source link

May 23, 2025 0 comments

GameFi Guides

YGG Launches New Publishing Arm, Debuts First Game ‘LOL Land’

by admin May 23, 2025

In brief

Yield Guild Games has launched a new publishing division, YGG Play, focused on casual, crypto-native titles it dubs “Casual Degen” games.
Its first release, LOL Land, is a browser-based board game that features Pudgy Penguins community characters and offers token-based rewards.
The game has launched exclusively on Pudgy Penguins’ Abstract Chain and has received over 100,000 pre-registrations ahead of release, according to YGG.

After four years of watching Web3 games struggle to find their audience, Yield Guild Games decided the industry had to rethink how it matches players with the kind of games they’re actually in for: lighthearted chaos, in a “casual degen” vibe.

Instead of chasing broad mainstream adoption, the guild protocol launched YGG Play, a new game publishing unit dedicated to games that embrace the degen culture, with LOL Land, a web browser-based game explicitly designed for crypto-native players who live in the proverbial trenches.

“People play casual games on their phones while commuting, waiting in line, or taking a break,” Gabby Dizon, co-founder of YGG, told Decrypt. “They do it for fun as well as rewards like streaks, badges, or collectibles. And they happily spend a lot of real money on those games.”

Through its years of establishing a foothold with Web3 gamers by pioneering the so-called “play-to-earn” movement from 2020, YGG has learned “what’s fun, what works and what doesn’t,” leading it to develop “some very strong opinions on how to best serve the crypto market,” Dizon explained in a separate statement shared with Decrypt.

The move represents a strategic shift for YGG from investing in Web3 games to creating them directly. Rather than targeting mainstream gamers, the guild is focusing on crypto-native users who trade memecoins, mint NFTs, and engage in speculative activities.

The new game, LOL Land, features four thematic boards, including YGG City, Beach Day, Carnival, and Ice World Wonderland, which showcases Pudgy Penguins IP with playable characters based on community members like Aaron Teng and Rusk0f.

The game offers two distinct gameplay modes. Free play provides unlimited rolls without token rewards, while premium mode requires purchasing rolls to earn points redeemable for YGG tokens from a $10 million prize pool.

The browser-based board game surpassed 100,000 pre-registrations before launching exclusively on Abstract Chain, according to YGG.

For LOL Land, players can “earn YGG tokens and [you] can use them to claim NFTs,” Dizon explained.

The game draws directly from Dizon’s experience in casual games and his experience in Web3 gaming thereafter.

“Before getting into crypto and founding YGG, I was a game developer for a little bit over 20 years,” Dizon shared with Decrypt. “I was making casual games for much of my career.”

Degens over mass market

The publishing strategy deliberately targets crypto enthusiasts rather than attempting to onboard traditional gamers. Dizon argues this approach addresses an underserved market segment larger than hardcore Web3 gaming.

“If you look at people who are trading memecoins, minting NFTs, or trading on exchanges, these are people that you can consider to be possible players under the ‘Casual Degen’ label,” Dizon said.

Asked about how he thinks Web3 games could last, Dizon, who claims to prefer playing single-player RPGs like Clair Obscur: Expedition 33, told Decrypt it’s a matter of perseverance.

“I do think that Web3 games can have a lasting impact on people,” he said. “It’s hard to make games in general. It’s even harder to make games that have new technology and figure out what the right format is for that technology, for people to use it.

Edited by Sebastian Sinclair

GG Newsletter

Get the latest web3 gaming news, hear directly from gaming studios and influencers covering the space, and receive power-ups from our partners.

Source link

May 23, 2025 0 comments

Game Updates

Warhammer 40,000 Darktide is getting a playable space cop, and a trusty cyber dog

by admin May 23, 2025

Fatshark has revealed the next class for Warhammer 40,000: Darktide, as part of today’s Warhammer Skulls event. The Adeptus Arbites – essentially Warhammer 40K’s version of space police – is getting some representation, bringing with them a trusty cyber mastiff companion.

You’ll be bale to play it yourself on June 23 across all platforms, available to buy for $11.99 or your regional equivilent. The class is customizable with over 80 talent nodes, which should allow for a bunch of player expression. It also comes with new weapons in the form of a shotgun, assault shielf and shotpistol, and the dominator maul.

Manage cookie settings

You’ll also be able to tweak with the look and sound of the Arbites of course. It has three personalities to choose from, as well as six voice lines to make your own.

In addition, Darktide is getting a bit of a narrative overhaul. Right now, if you play the game, it can be a little tricky to get a steady narrative line given the fact you can kind of jump around the story through different matches. On June 23, alongside the new class, the game is getting a improved narrative experience. This comes in the form of a curated mission path that players can journey through, introudcing key characters and events in order.

The difficulty system is also getting tweaked! Players will now be able to unlock higher difficulties by demonstrating skill, rather than just levelling up. By completing a number of missions cleared at your current level, you cna steadily proceed to more challenging content.

Finally, starting today, a special event is coming to Darktide. Nurlge Totems will start popping up across different missions, and by destroying them players can make the mission a touch more challenging, but earn some extra prizes.

What are your thoughts on this new class and curated narrative experience? Let us know below!

Source link

May 23, 2025 0 comments

Product Reviews

I tested SysAid and found it offers traditional ITSM features with new AI tools that boost productivity

by admin May 23, 2025

Why you can trust TechRadar

We spend hours testing every product or service we review, so you can be sure you’re buying the best. Find out more about how we test.

SysAid is a complete IT Service Management (ITSM) solution. It focuses on ticket management and service delivery for mid-sized teams. Its standout feature is the new SysAid Copilot. This tool uses generative AI to automate tasks like ticket categorization, prioritization, and assignment. The software balances strong features with easy setup, letting IT teams start quickly without much configuration.

The platform excels in IT management, covering incident and problem management, asset tracking, and knowledge base functions. During testing, we liked the customizable workflows. They let us automate complex processes with little effort. The self-service portal was also helpful. It allowed end users to solve common issues independently, which reduced our ticket volume.

While SysAid offers great core features, some areas need improvement. The user interface feels outdated in sections like the admin portal and workflow management. The built-in remote control features are limited compared to specialized remote access tools, leading many users to prefer third-party integrations. Still, SysAid’s strong customer support and regular updates show their commitment to improvement.

SysAid: Plans and pricing

SysAid has three main plans: Help Desk, ITSM, and Enterprise. Each plan fits different organizational needs and IT maturity levels.

The Help Desk plan is for small teams needing basic ticketing and asset management. The ITSM plan offers advanced IT service management features for mid-sized and mature organizations. The Enterprise plan is a complete package with no limits, ideal for larger teams or those needing full customization and advanced analytics.

Exact pricing is not publicly available. It varies based on the number of agents and the number of assets to manage, like workstations, servers, and mobile devices. You have to contact SysAid directly for a custom quote that meets your needs.

All plans come with cloud and on-premises annual licenses. A free trial is available so teams can test all features before deciding. Keep in mind that a one-time onboarding fee is not included in the plan pricing.

(Image credit: SysAid)

SysAid: Features

SysAid offers a complete ITSM platform. It covers everything from ticket management to advanced IT automation and AI-driven service delivery. Our tests showed the platform balances functionality and ease of use well. Recent AI upgrades genuinely boost productivity instead of just following trends.

Ticket management

The ticket management system is at the heart of SysAid. It features flexible categorization, automated routing, and customizable SLA management. Both admins and end-users found the interface intuitive. Users can create custom fields and workflows tailored to their processes. The AI-powered ticket categorization and prioritization are especially helpful. They accurately assign incoming requests and suggest knowledge base articles, which cut down resolution times.

Asset management

SysAid’s asset management offers clear visibility into hardware and software across the organization. It uses automated discovery and inventory tracking. We were impressed by how it maps relationships between assets and services. This creates a clear view of how infrastructure supports business functions. The software license management features help identify compliance risks and optimization chances. Integration with the service desk links assets to related incidents smoothly.

Automation and workflows

SysAid lets IT teams create complex workflows without needing programming skills. This cuts down on manual work for routine tasks. The visual workflow designer is user-friendly, allowing us to set up approval processes, escalation rules, and notification systems quickly. We appreciated the ability to trigger automated actions based on certain conditions. For example, software licenses can be auto-provisioned when approved, and tickets can escalate if SLAs are at risk.

Self-service portal

The customizable self-service portal helps end-users find solutions on their own. It features an easy-to-navigate knowledge base and a streamlined service catalog. We found it easy to configure with our branding, enhancing user experience and encouraging adoption. The integration with the knowledge base is effective. The system suggests relevant articles based on user queries, often solving issues before tickets are submitted.

(Image credit: SysAid)

SysAid: Analytics

SysAid’s reporting features give IT managers a clear view of key performance metrics. Users can customize dashboards and choose from pre-built report templates. Our evaluation showed that standard reports included vital metrics like ticket volume, resolution times, and SLA compliance. These reports offer solid insights into service desk performance. The option to schedule automated report delivery helps keep management updated without manual work.

While basic reporting meets needs, advanced analytics feel limited compared to dedicated BI tools. Although dashboard customization exists, it lacks some flexibility in visualization types and data manipulation that power users want.

Organizations needing detailed data analysis may have to export data to other tools. However, SysAid’s recent updates indicate that enhancements in analytics are planned for the future.

(Image credit: SysAid)

SysAid: Ease of use

SysAid has a user-friendly interface that’s easy to adopt. The ticket management system helps with categorization, routing, and customization. The self-service portal is also very accessible. End-users can find solutions on their own, through a simple knowledge base and detailed service catalog. This really cuts down on ticket volume.

However, some parts of the interface, especially in the admin portal and workflow management, seem outdated and need updating.

Overall, the platform balances functionality and ease of use well. IT teams can start operations quickly without needing a lot of configuration. During our testing, we liked the visual workflow designer. It was very intuitive and let us set up approval processes, escalation rules, and notifications quickly.

Yet while the main features are easy to use, some user reviews mention bugs. These include things like login errors and situations where ticket creation freezes when switching tabs.

(Image credit: SysAid)

SysAid: Support

SysAid’s customer support is one of its best features. It offers several channels, including a helpful helpdesk, biweekly customer care chats, and thorough documentation. We found the support team to be very responsive and knowledgeable. They quickly addressed our questions and escalated complex issues to higher support tiers when needed.

The company also implements user feedback during product development. Many new features come from customer suggestions in the Feature Request Forum within the SysAid Community.

(Image credit: SysAid)

SysAid: Security

SysAid uses strong security measures throughout its platform. It meets strict international standards with ISO and SOC2 Type 2 certifications. Their data centers are also SOC2 and ISO 27001 compliant. The platform protects data with AES-256 encryption for data at rest. It uses secure network protocols with SSL/TLS encryption for data in transit. Advanced authentication options include password complexity rules, multi-factor authentication, and single sign-on with SAML 2.0.

For the AI-powered Copilot feature, SysAid takes extra security steps. They use Microsoft Azure OpenAI Services instead of consumer ChatGPT. This keeps all AI-related data in the customer’s SysAid database. They also use advanced PII removal tools to safeguard sensitive information.

SysAid: The Competition

The ITSM market has many strong alternatives to SysAid. ServiceNow, Jira Service Management, and Freshservice are the top competitors.

ServiceNow is an enterprise-grade solution with strong governance and compliance features. It suits highly regulated industries, but its complexity and higher cost may not fit smaller organizations.

Freshservice attracts those wanting automation and a customizable platform. However, some users find its reporting and analytics less effective compared to others.

Other notable options include ManageEngine ServiceDesk Plus, SolarWinds Service Desk, TOPdesk, and BMC Helix ITSM. Each has its own strengths and weaknesses. SysAid provides a comprehensive ITSM solution at a competitive price. However, Jira Service Management may offer better integration with development tools. Freshservice is often praised for its modern interface and ease of use.

Ultimately, the choice depends on specific needs. Factors like scalability, integration capabilities, and pricing will play crucial roles in decision-making.

SysAid: Final Verdict

SysAid offers a complete ITSM solution that balances functionality, usability, and value. It excels in ticket management, asset tracking, and AI features that boost IT productivity.

We think the platform is ideal for mid-sized organizations. It helps improve IT service delivery without adding complexity. Plus, it has flexible deployment options and pricing that grow with the organization.

Still, some interface elements could use a refresh, and features like remote control have limits compared to dedicated tools. However, SysAid stands out with its excellent customer support, regular updates, and willingness to adapt based on user feedback.

We compiled a list of the best software asset management (SAM) tools.

Source link

May 23, 2025 0 comments